Terms and conditions
All prices are in euros.
All prices include VAT 20%.
If you live outside the EU, you might have to pay customs tax. The amount of tax depends on the legislation of your country and on the total cost of your order. For more information, please contact customs authorities of your country.
We use PayPal as our main payment method.The receiving party is run by Empire Merch.
When ordering from the TORMENTOR store, your PayPal transaction will show as paid to “merchlegion[a]gmail[dot]com” on your bank or credit card statement.PayPal is a secure way of paying us by credit card or other forms of payment. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.
If PayPal doesn’t suit you, please contact us at contact[at]empiremerch[dot]com
All orders are shipped within 3 (three) working days after we have received your order. Please note that during holiday seasons such as Christmas, Easter and New Years Eve it might take more days for delivery than usual due to the differing bank holidays in different countries.You will receive a notification e-mail from our shipping department when your order is shipped, or in case of pre-order products you will receive an order receival confirmation with further data on the expected shipping date of your order.Shipping costs will be added to your order at checkout after you have chosen your country from the shopping cart drop down menu. The cost varies depending on your country of residence and the amount of goods ordered. The costs are based on the actual shipping costs to your country added with our packing and service costs.Estimated delivery Time: Registered Mail: 14-21 daysFEDEX, DHL international priority worldwide: 2 days (Mon-Fri, except bank holidays) after shippingReturn Policy
All our products have a 14-day return policy.
If you need to return a product, e-mail us at contact[a]empiremerch[dot]com with the following info included to receive instructions on how to proceed:
-what you wish to return or exchange
-reason for returning the product
-state whether you want the product(s) replaced or your money back.
Returns have to be made within 14 days after receiving the product(s) and the products must be intact and unused (including but not limited to the following conditions: the seals and / or shrink wraps must be intact, there must be now signs of wear on garments, there must be no signs of wear on garments).
Outside Hungary we are not responsible for postage charges incurred by exchanging or returning products. In case of returns of a faulty or damaged product we will however pay the postages for sending new items.
When returning items, make sure you ask for a receipt for your return, so that in case your parcel gets lost in the mail, the postal service will take full responsibility. Unfortunately, we can’t take any responsibility for items lost in the mail.
Governing Law and Jurisdiction
When you complete an order through our webshop you agree to follow our store policies.
Contracts between the customer and this web shop shall be governed by the EU law, and all disputes handled at the district court of Brussels, Belgium.
This web shop follows the recommendations of the EU Consumer Authority.
All prices and products are subject to change.
All photos, texts and products on the TORMENTOR webstore are (c).
About the shop
The shop engine is provided by WooCommerce and WordPress.
All products in the TORMENTOR store are official, band approved products. The shop is run by people working straight with the band. NO TRADERS, NO DEALERS, NO BULLSHIT, JUST 100% DIEHARD UNDERGROUND CULT!!!
For more information and questions please e-mail our customer service at contact[at]empiremerch[dot]com